Hello to All the Beautiful People of our Big Jollylook Community!
We hope you and your family are all well during these difficult times.
Our team continues to work from home. The coronavirus quarantine was extended until April 24th in Ukraine, and there is a possibility it will be extended even more, but we hope for the best.
Many of you who used Paypal for paying on Backerkit have been asking why they got a refund yesterday.
Here is the 2 weeks long story short:
On March 28th, for no reason what so ever Paypal placed a hold on all the funds in our account and sent us the following message:
We were shocked! This literally tells us that we will never get the funds that our backers added for add-ons and extras because we obviously will never reach $1,000,000.
Within the next 10 days, we sent tons of emails and messages to Paypal and always got standard responses like:
Then they don't come back to us and when we asked why? ...they came back with:
We couldn't get any other answer from Paypal and had no choice but to ask them to refund all the payments and shut down the account. They still gave us many standard "wait for 180 days" answers, but eventually agreed to refund yesterday. Unfortunately, they still kept a part of the funds, because their terms are:
This was a very frustrating experience for us and we wasted a lot of time trying to solve this problem and in the end, still lost a part of the funds.
This is why all the funds that were paid with Paypal on Backerkit where refunded yesterday.
We understand that this is not the best experience for our backers too, but we tried to solve the situation and couldn't do anything about this issue, but refund.
Important: If you used Paypal to pay on Backerkit, then your funds were refunded yesterday and we have to ask you to log in to Backerkit and update your payment information.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://jollylook-auto.backerkit.com.
Jollylook Auto Mini and Square comparison:
Many backers have been asking about the difference between Jollylook Auto Mini and Square.
The main difference is the size and format of the film the cameras work with.
The Jollylook Auto Mini:
Size: 150X110X65 mm or 5.9/4.3/2.55 Inch (when folded)
Weight: 400 grams
Uses Fujifilm “Instax mini” instant film cassettes that produce a credit card size photo and this film comes in color or B/W(monochrome).
The Jollylook Auto Square:
Size: 150X130X65 mm or 5.9/5.1/2.55 Inch (when folded)
Weight: 450 grams
Uses Fujifilm “Instax Square” instant film cassettes that produce a square format photo, this film is currently only available in color.
Both cameras will come in 2 color options:
We would also like to once again remind you that Kickstarter has released a new feature called “Now and Next”, it is a lightweight product update format aimed at making it easier for creators to share their project’s current status with backers. We are using this amazing new feature to update you at the beginning and end of each milestone or provide you with short important information. Open the main project page and you will find it.
Thanks once again for your continuing support, without you, this project would not be possible, and because of you, it will succeed.
Please stay healthy and be safe.
Until next time,
The Jollylook team,