Hello, Beautiful People of The Jollylook Community!

Thank you for backing Jollylook!

Straight to the news:

After we started the shipping and our backers started to receive the cameras, we hoped that we could finally fulfill our obligations to our backers, but it became clear that we would have to continue the struggle, as the shipping continued we received many reports from our backers, which indicated an unacceptably high percentage of defects. We immediately stopped sending out the cameras and organized a detailed inspection of each of the five thousand packed, quality controlled and marked ready-to-send by the factory, the number of cameras having defects was simply unbelievable: poor quality gluing and careless assembly and even incomplete packaging.

The conclusion that should have been made earlier - about not being able to work with this contractor was finally made. We had to threaten them to get back some of the money we paid them and took all the components from them.

Most of the ready-made cardboard parts of the cameras had to be recycled in order to extract the parts that can be used again without problems. Since out of seven contractors involved in the project problems occurred only with the assembly, we decided to send the components to Ukraine and to assemble Jollylook under our 24/7 full control over the quality and timing.

Those parts that will have to be produced by laser cutting we will manufacture in this factory in Ukraine:

Here we will install the belt conveyor system and will perform the assembly

We have purchased all the necessary equipment and will install it in the near future.

To finish this project and fulfill our obligations towards our backers for us is a matter of personal dignity! And of course, entirely for free, we will replace all the already sent cameras that turned out to be defective. This is going to take some extra time. But we will do our best to fix this situation and we will fix it.

We thank you ALL once again for your patience and understanding and massive support, we can't wait to send you your perfect rewards.

We will keep you updated.


Until next time,

The Jollylook team.

Back to blog