Frequently Asked Questions

SHIPPING

Yes, we provide international shipping to most countries. Shipping charges are calculated and displayed at checkout. Please ensure your billing and shipping addresses are accurate to avoid delivery issues.

We typically process orders within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. We will notify you via email if there are any delays.

Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s). The tracking number usually becomes active within 24 hours, allowing you to track the progress of your package.

The customer is responsible for any customs duties or taxes applied to your international order. Jollylook is not responsible for these fees, which may be imposed during or after shipping.

Customer Support

If your Jollylook camera arrives defective or damaged. Please contact us at hello@jollylook.com with your order details, and we will assist you with the repair or exchange process. 

Our return policy is valid for 30 days. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Refunds are processed within a certain number of days. Please note that sale items are not eligible for refunds, and shipping costs are non-refundable. 

If you have any further questions or need assistance, please contact our customer support team at hello@jollylook.com or leave a message on our website. We're here to help!

  • EYE: The Smartphone Instant Photo Printer. - Jollylook

    FAQ

    EYE: The Smartphone Instant Photo Printer

    View 
  • ollylook Decoration Frames (Set of 10)

    FAQ

    Wall Photo Decoration Frames

    View 
  • Image showcasing three distinct stages of the Educational Assembly DIY Pinhole Instant Film Camera Kit for Self Assembly in Natural Wood, arranged against a white background. On the left, is the sturdy box of the kit, on the right, the kit is opened to reveal an orderly display of all the components, and in the center, the successfully assembled camera, showcasing the end result of the assembly process

    FAQ

    Pinhole Instant Film Camera DIY Kit

    View 

What makes Jollylook eco-friendly?

Jollylook cameras are made with eco-friendly wood fiber materials, reducing their impact on the environment. We strive to create products that are both innovative and sustainable. At Jollylook, we contribute 1% of our revenue to carbon removal.