Frequently Asked Questions
SHIPPING
Do you offer international shipping?
Yes, we provide international shipping to most countries. Shipping charges are calculated and displayed at checkout. Please ensure your billing and shipping addresses are accurate to avoid delivery issues.
How long does it take to process and ship my order?
We typically process orders within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. We will notify you via email if there are any delays.
How can I track my order?
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s). The tracking number usually becomes active within 24 hours, allowing you to track the progress of your package.
Are there any additional fees or taxes for international orders?
The customer is responsible for any customs duties or taxes applied to your international order. Jollylook is not responsible for these fees, which may be imposed during or after shipping.
Customer Support
What if my Jollylook product is defective or damaged?
If your Jollylook camera arrives defective or damaged. Please contact us at hello@jollylook.com with your order details, and we will assist you with the repair or exchange process.
What is your return policy?
Our return policy is valid for 30 days. To qualify for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Refunds are processed within a certain number of days. Please note that sale items are not eligible for refunds, and shipping costs are non-refundable.
How can I contact customer support?
If you have any further questions or need assistance, please contact our customer support team at hello@jollylook.com or leave a message on our website. We're here to help!
What makes Jollylook eco-friendly?
Jollylook cameras are made with eco-friendly wood fiber materials, reducing their impact on the environment. We strive to create products that are both innovative and sustainable. At Jollylook, we contribute 1% of our revenue to carbon removal.